￼In August a client called me, concerned she might have been scammed.
She received a phone call from a guy with an Indian accent who said he was from Microsoft technical support and he was calling because her computer was causing problems with the World Wide Web. She let him install software on her Mac so he could demonstrate the problem to her. (She realized later it was absurd that Microsoft was calling her… she uses a Mac, not Microsoft Windows.) He fast-talked her into purchasing virus protection software for $200, which he installed remotely.
When she called me to ask if this was legitmate I advised that she contact her credit card company and cancel the transaction. Turns out the scammer also billed her for five years of software updates at $50 per year. She cancelled her credit card and ordered a replacement. Because her computer had been compromised she was concerned about her privacy, so TekBasics reformatted her disk and reinstalled her applications, eliminating any trace of the scammer’s software.
Two weeks ago I received a phone call from someone promoting the same scam. They’re out there. Be alert and do not fall for this scam.
You can find many reports of this scam by searching the web for ‘Microsoft support scam.’
UPDATE 7/7/2015: Scary Internet Scam Becoming Disturbingly Common